Last updated: May 10, 2026
Sunny Bliss Plumbing & Air (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit sunnybliss.com or interact with our services, how we use it, and the choices you have.
If you have questions about anything in this policy, you can reach us at info@sunnybliss.com or (305) 504-6091.
Who We Are
Sunny Bliss Plumbing & Air is a family-owned plumbing and HVAC company based in Miami Beach, Florida, serving Miami-Dade and Broward Counties since 1990.
- Address: 605 Lincoln Rd, Suite 250B, Miami Beach, FL 33139
- Phone: (305) 504-6091
- Email: info@sunnybliss.com
- Website: https://sunnybliss.com
Information We Collect
We collect information you give us directly and information that’s collected automatically when you visit our site.
Information you give us directly:
- Name, email, phone number, and address when you book service, request a quote, fill out a contact form, or sign up for our email list
- Service details and property information necessary to provide plumbing or HVAC work
- Payment information when you pay for service (processed through secure third-party payment processors — we do not store card numbers)
- Photos or descriptions of issues you share with us when requesting service
Information collected automatically:
- IP address, browser type, and device information
- Pages you visit on our site and how you got there
- Cookies and similar tracking technologies (see “Cookies” below)
- Anonymous analytics data through tools like Google Analytics
How We Use Your Information
We use the information we collect to:
- Schedule and provide the plumbing and air conditioning services you request
- Communicate with you about appointments, service updates, and quotes
- Send service reminders, maintenance notifications, and follow-ups
- Respond to questions, complaints, and customer support requests
- Process payments and maintain service records
- Send marketing communications if you’ve opted in
- Improve our website, services, and customer experience
- Comply with legal obligations and protect against fraud
Form Submissions
When you fill out a form on our site, we collect the data shown in the form, along with your IP address and browser user agent string to help with security and spam detection.
Cookies
Our site uses cookies to improve your browsing experience and help us understand how the site is being used.
- Necessary cookies: Required for the site to function (login state, form submissions)
- Analytics cookies: Help us understand which pages are popular and how visitors navigate the site
- Marketing cookies: Used to show relevant ads on other websites you visit
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
You can disable cookies through your browser settings, but some parts of the site may not work correctly if you do.
Who We Share Your Data With
We do not sell your personal information.
We may share information with:
- Service providers who help us operate our business (scheduling software, payment processors, email service, customer relationship management tools) — these providers only receive the information necessary to do their job for us
- Legal authorities when required by law, court order, or to protect our rights or the safety of others
- Business partners strictly for the purpose of completing the service you requested (for example, if a job requires a specialty subcontractor we work with)
How Long We Retain Your Data
- Service records: Retained for 7 years for tax, warranty, and legal purposes
- Marketing contact info: Retained until you unsubscribe or opt out
- Website analytics: Anonymized and retained according to our analytics provider’s policies (typically 26 months for Google Analytics)
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request that we correct inaccurate information
- Request that we delete your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Opt out of text message communications (see SMS section below)
To exercise any of these rights, email us at info@sunnybliss.com or call (305) 504-6091.
Where Your Data Is Sent
Form submissions may be checked through an automated spam detection service. Our website is hosted in the United States, and your data is processed there.
Text Messaging (SMS) Disclosure
This section applies to text messages we send and receive in connection with our plumbing and HVAC services.
Authorized Use
Our text messaging service is intended for authorized and legitimate communication purposes only. We do not use SMS for spam, harassment, fraud, or any unlawful purpose. Specifically, you may receive messages for:
- Appointment confirmations and scheduling
- Technician dispatch and ETA notifications
- Service quote follow-ups
- Job completion and invoice notifications
- Review and feedback requests after a completed service
- Service maintenance reminders (only if you’ve opted in)
- Emergency service updates
- Occasional promotional offers (only if you’ve opted in)
Consent-Based Communication
We send text messages only to individuals who have given express written consent to receive them. Consent is obtained when you opt in through one of the following methods:
- Checking a consent box on a form on our website
- Verbally agreeing to receive texts when scheduling service over the phone
- Replying to confirm sign-up after providing your number
By providing your phone number and consenting to text messages, you confirm that you are at least 18 years of age, or that you have parental or guardian consent to receive text messages from us. Our SMS service is intended for use within the United States only.
This communication practice complies with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and A2P 10DLC regulations.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this Privacy Policy regarding sharing of personal information exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
We only send text messages to phone numbers that have been provided to us directly by the customer. We do not purchase contact lists or send messages to randomly generated numbers.
Message Frequency
Message frequency varies based on your interaction with us and the services you’ve requested. You can typically expect 2-5 messages per service appointment (booking confirmation, technician ETA, on-the-way notification, completion confirmation, and a follow-up review request). If you’ve opted into recurring communications such as maintenance reminders or promotional offers, you may receive up to 4 additional messages per month. We do not message customers between 9 PM and 9 AM local time except in cases of emergency service follow-up.
Opt-Out
You can stop receiving text messages from us at any time:
- Reply STOP to any message you receive from us
- Reply HELP for assistance
- Email info@sunnybliss.com to be removed from our SMS list
- Call us at (305) 504-6091
After you opt out, we’ll send a confirmation message and you won’t receive further marketing texts. You may still receive transactional messages about active service jobs you’ve already scheduled, until those jobs are complete.
Message and Data Rates
Standard message and data rates may apply to text messages sent and received. These rates depend on your mobile carrier and your specific text messaging plan. Please contact your mobile carrier for more information.
Carrier Liability
Mobile carriers (including AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages.
Message Content
We aim to provide useful, relevant information through our text messages — appointment confirmations, technician ETAs, service updates, and timely communication about active jobs. If you have concerns about anything you receive, contact us for clarification.
Privacy
We take your privacy seriously. We do not share your phone number or personal information with third parties for marketing purposes. For complete details about how we handle your data, refer to the Privacy Policy above.
Complaints and Support
If you have concerns, complaints, or need support related to our text messaging service, contact us at:
- Phone: (305) 504-6091
- Email: info@sunnybliss.com
Changes to This SMS Disclosure
We may update this SMS disclosure from time to time to remain compliant with A2P 10DLC regulations, TCPA requirements, and best practices. The “Last updated” date at the top of this Privacy Policy reflects the most recent revision. By continuing to use our SMS services after changes, you accept the updated terms.
Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@sunnybliss.com and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we’ll update the “Last updated” date at the top of this policy. We encourage you to review this policy from time to time.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information:
Sunny Bliss Plumbing & Air
605 Lincoln Rd, Suite 250B
Miami Beach, FL 33139
Phone: (305) 504-6091
Email: info@sunnybliss.com